Interviewed on 10 Sep 08
Stephen Milton, CEO/CTO
ISOMEDIA is a regional leader in Internet connectivity and hosting services for small to medium sized business customers. Founded in 1991, ISOMEDIA is locally owned and operated in Seattle. ISOMEDIA now handles nearly 10,000 customers with services ranging from Web Hosting, VPS, Dedicated Servers, Colocation, Managed Hosting, DSL/T1/DS3 connectivity, Wireless, Fiber-to-the-Home, as well as Dialup access.
ISOMEDIA maintains redundant circuits to the Internet through multiple providers to ensure high availability, high performance, and stable operation for all of our Internet access services. Our redundant connections provide our customers with high quality service, consistently exceeding 99.99% network availability.
Our shared hosting, VPS, and dedicated server products are all built on quality Dell servers, backed by Cisco networking products. Our administrative staff monitors all of our servers and services 24 hours a day, 365 days per year.
We have multiple datacenters in the Seattle area. All of which have professionally designed and installed HVAC, UPS, and generator backup systems that are tested and serviced regularly to ensure they are fully operational in any emergency.
What unique selling points do you offer?
Our long experience in nearly every facet of Internet technologies from web hosting to DSL, from VPS to Wireless, and from Managed Services back down to Dialup. We have seen nearly every problem that can occur in this industry, and have already had to figure out how to get past them.
In addition, unlike most hosting companies, we host our servers in our own data centers, where we control all factors that affect their reliability and stability.
Describe the services you offer?
Getting your message out to the people who want to hear it. Whether that means personal blogs, or corporate press releases, or fancy applications, Web Hosting is more than just HTML files on a server.
Describe your target market?
We don’t target any one slice of the market. We work to provide products and tools suitable for a very wide range of Internet users. When it comes to communication on the Internet we see similar requests from all of our customers: reliability, speed, ease of use, and great support. Those are the goals we target.
How is your company planning for the future?
I see a lot of our growth over the next 5 years helping customers utilize the new technologies and techniques of cloud computing, virtualization, and improved server and application clustering. We have long term development goals that will make taking advantage of new technologies easier, as well as making current technologies like shared hosting and VPS systems more useful and reliable.
What benefits can you offer your customers?
Web developers succeed or fail based upon trust and reputation. Nobody remembers the neat designs or applications you create if they are served on buggy or unreliable servers and service providers. ISOMEDIA is the kind of partner that cares as much, or more, about making your applications and servers run reliably as you do.
How do you support your customers?
ISOMEDIA provides support for all of our services over the phone, email and on-line chat with US-based technicians and sales people. Many of our services have live support hours 24/7, and all of our servers and networks are monitored 24 hours per day, 365 days per year.
